Comcast is consistently voted as one of the worst companies in terms of customer service and how the general public views the largest communications company in the world. Their latest and greatest television platform certainly isn't going to do much to help their cause.
Not long ago, Comcast unveiled its X1 platform for cable television customers, and along with it a heavy hitting marketing plan that touted just how wonderful this technology would be. You know the spiel: better guides, more informative and splashy screens, faster speeds and all the other rhetoric and empty promises we've come to expect from this cable giant.
What the X1 is quite frankly is flat out disappointing.
After having X1 after recently moving for only a few days, you can keep it. In fact, I believe I'd rather have rabbit ears than this ridiculous platform that constantly is freezing and telling me in not so many words that there's a problem and it (X1) is working on getting it fixed for me.
Even the platform knows how to buffalo customers and give them the same one liners that live persons do when you call to report a problem. The truth is that X1 in theory and for all its issues has a lot of sizzle but very little tangible steak.
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